Returns

We want you to be on Cloud 9 with your purchase, as we aim to provide exceptional customer service and deliver beautiful high quality garments

Please ensure your return meets our Returns Conditions before posting back your item (see below for details)

Return Conditions

• Full priced items (excluding made to order pieces) - Can be returned for a refund or store credit within 30 days of purchase
• Sale or vintage items - Can only be returned for a store credit within 30 days of purchase (unless the item is faulty and meets the criteria for a refund)
• Made to Order items - Cannot be returned for a refund or store credit unless deemed as faulty by Any Witch Way. We will however, happily alter or repair your MTO piece if you are unsatisfied
• Custom Orders - Cannot be returned for a refund or store credit unless deemed as faulty by Any Witch Way. We will however, happily alter or repair your MTO piece if you are unsatisfied. * Please note we are not liable to provide a free alteration if the measurement or details provided were incorrect. Please measure and make your decision carefully.
• Faulty or damaged items - We are so sorry your purchase was not perf! Please email anywitchway1@gmail.com with you order number and will happily assist you.

The nitty gritty bits

• Your item(s) cannot be returned if it is a mask, earrings or has had the hygiene sticker removed or tampered with
• Your item(s) are in its original condition, with all tags attached and with no indication of being worn, washed, or damaged in any way. Your garment must be free of makeup, bronzer, tan marks and have no scent of perfume - so please take care when trying on your garments, angels! (please note a $10 AUD cleaning fee may be deducted from your refund if your item(s) does not meet these requirements)
• Customers are to cover the cost of the return postage (unless your items are deemed faulty by our team). We recommend using a traceable service when posting your return to reduce the risk of theft or lost parcels

We reserve the right to refuse a return on any item(s) that do not meet these standards

How to request a return?

• You'll need to contact us within 30 days of ordering to let us know about your return and why you're sending it back
• If the item is faulty or damaged please attach images for our reference.
• Please wait for your return to be approved. Once it is approved please write your return number on your invoice and place this in your return parcel. The return address will be sent to you in your approval email
• Package the item(s) as received - folded and well wrapped. We encourage you to reuse our wrapping and have no objections if you recycle the postbag by turning it inside out!
• Send it back tracked - if we don't receive it, unfortunately we aren't responsible if it gets lost

Faulty or incorrect items

We are so sorry if your purchase is not perfect!

Please email us at anywitchway1@gmail.com with your order number and a brief description of the fault/incorrect item. Images of the fault or incorrect item would be highly helpful

Products that have a major fault may be returned for a refund, credit note or replacement. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty

Store Credits

Store credits are issued in the form of a unique discount code and is valid for 3 years from the date of creation. Online store credit can only be used on our online store. It cannot be returned for a refund or redeemed for cash - if you don't find something you love, contact us for a custom quote!

Items purchased using a store credit can only be returned for a store credit and you will not be issued a Refund

Please note only one discount code can be used per transaction