Ordering

I want the exact same as the item listed, how do I order?

Like a usual online purchase! If you love it exactly as it is and don't require custom sizing, colours or fabrics, just add to cart and checkout to make it yours

I love it but want to make it fit me perfectly or change the colour/ fabric, how do I do this?

Please contact us to talk about your custom colour or fabric. If you simply wish to make it to your custom size, add your bust waist and hip measurements in the notes at checkout or send them to us in an email along with your order number

 

Made to Order

How does it work?

We make 90% of our pieces to order to reduce our waste and make it fit your figure like you were born to wear it

 
Custom Sizing - Our size ranges from Aus size 4 - 14, place the item in the cart in the size closest to what you require and make a note at checkout of your bust, waist and hip measurement. So if you're a size 6, just select XS and add to the cart without noting your measurements. If you're a size L hips and waist and a size M bust, select a size L and add your measurements to the notes at checkout + we will make to your shape

Turnaround - handmade pieces take time and custom sizing will add some more time to your order as we have to make a custom pattern. This means your order will take approx. 4-6 weeks. We do our best to do this as quick as possibly however please keep in mind this is a one man show! If you require your order for a certain date we recommend emailing to confirm you will receive it in time before placing your order + making payment

Colours - We may be able to do custom colours in your desired piece however please contact us prior to checking out to confirm that your desired colour is available. Custom colours are subject to availability from our suppliers and we are unable to guarantee we will be able to do the custom your heart desires, however we will do our best to bring your visions to life!

Price - We will not charge additional fee's for custom sizing however the price may change if you choose to do a custom colour or fabric. Please contact us with your request and we will inform you of any further charges due to customising the colour or fabric

Can I return it?

These items are handmade with a magical touch just for you and can't be returned for a refund, store credit or exchange, however we will happily adjust any sizing issue, if there was an error made on our behalf.

For more information regarding Made to Order, Payments + Ordering click here

 

Australian Delivery

How much is postage?
We offer free standard post on all domestic orders over $300 and free express shipping on domestic orders over $500. Standard Post under $300 is $9.95 and Express Post under $500 is $11.95

When can I expect my order?
We have a a 4-6 week dispatch delay to hand make your order, however this can be finished earlier if purchase is made during a quiet period or if the piece is ready made. If you require your order by a certain date please contact us however please note we have a 1-2 week minimum wait before dispatch

Standard Post is taking approximately 1-5 days within NSW and 2-14 business days interstate

Express Post is taking approximately 1-3 business days within NSW and 1-5 business days interstate

Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel

We ship all Australian orders using Australia Post. You can follow your Australia Post parcel using their tracking service here

 

International Delivery

How much is postage?
We offer free standard postage on all order over $500 for the United States, Asia, UK, Western Europe + New Zealand. Shipping Estimates have been provided at checkout however if you would like to find out the cost to ship to your country please contact us

When can I expect my order?
We have a 4-6 week dispatch delay to hand make your order, however this can be finished earlier if purchase is made during a quiet period or if the piece is ready made. If you require your order by a certain date please contact us however please note we have a 1-2 week minimum wait before dispatch

Standard Post is taking approximately 10-30 days

Express Post is taking approximately 5-14 days

If you live near to a major city, expect it on the quicker side. If you live in a regional area, it will likely take longer. For super urgent deliveries or ones where getting it by a particular day is important, please contact us first. Public holidays, weather and other interferences can affect these delivery windows

We ship all International orders using Australia Post. You can follow your Australia Post parcel using their tracking service here

What about duties + taxes?
Some international shipments can be subject to customs or import duties once they reach their destination. In these circumstances, it is the customer’s responsibility to pay the charges so the goods can be released from the post office. Please find out these charges out before checking out

Import Tax Thresholds:
UK - $30 AUD
USA - $700 USD
NZ - $1000 AUD
Rest of the world - please contact your local customs office to find out your threshold

Payments + Deposits

What payment methods can I use?

We believe in the freedom of choice, which is why we have given you many! We offer, Card payments, Afterpay, Paypal, Shopify payments, Googlepay + Deposits on all orders

What if I want to purchase a made to order item but don't have the money to pay in full upfront?

Don't worry! If you want to rock one of our made to order pieces but don't quite have the funds you can simply place a 50% deposit and we can start making your order. Once your order is finished we will contact you to let you know and you can pay the remaining amount owing. Once we receive the full owed amount we will dispatch your order. If you wish to use this payment method please contact us

Alternatively you can check out via Afterpay and pay the order off in fortnightly instalments.

What Currency are the items listed in?

All items are listed in Australian Dollars ($AUD).

 

Returns

We want you to be on Cloud 9 with your purchase, as we aim to provide exceptional customer service and deliver beautiful high quality garments

Please ensure your return meets our Returns Conditions before posting back your item (see below for details)

Return Conditions

• Full priced items (excluding made to order pieces) - Can be returned for a refund or store credit within 30 days of purchase
• Sale or vintage items - Can only be returned for a store credit within 30 days of purchase (unless the item is faulty and meets the criteria for a refund)
• Made to Order items - Cannot be returned for a refund or store credit unless deemed as faulty by Any Witch Way. We will however happily alter or repair you MTO piece if you are unsatisfied
• Custom Orders - Cannot be returned for a refund or store credit unless deemed as faulty by Any Witch Way. We will however, happily alter or repair your MTO piece if you are unsatisfied. * Please note we are not liable to provide a free alteration if the measurement or details provided were incorrect. Please measure and make your decision carefully.
• Faulty or damaged items - We are so sorry your purchase was not perf! Please email anywitchway1@gmail.com with you order number and will happily assist you.

The nitty gritty bits

• Your item(s) cannot be returned if it is a mask, earrings or has had the hygiene sticker removed or tampered with
• Your item(s) are in its original condition, with all tags attached and with no indication of being worn, washed, or damaged in any way. Your garment must be free of makeup, bronzer, tan marks and have no scent of perfume - so please take care when trying on your garments, angels! (please note a $10 AUD cleaning fee may be deducted from your refund if your item(s) does not meet these requirements)
• Customers are to cover the cost of the return postage (unless your items are deemed faulty by our team). We recommend using a traceable service when posting your return to reduce the risk of theft or lost parcels

We reserve the right to refuse a return on any item(s) that do not meet these standards

How to request a return?

• You'll need to contact us within 30 days of ordering to let us know about your return and why you're sending it back
• If the item is faulty or damaged please attach images for our reference.

Faulty or incorrect items

We are so sorry if your purchase is not perfect!

Please email us at anywitchway1@gmail.com with your order number and a brief description of the fault/incorrect item. Images of the fault or incorrect item would be highly helpful

 

Store Credits

Store credits are issued in the form of a unique discount code and is valid for 3 years from the date of creation. Online store credits can only be used on our online store. It cannot be returned for a refund or redeemed for cash - if you don't find something you love, contact us for a custom quote!

 

Sizing + Care 

What sizing are the pieces listed in ?

All sizes are in Australian Standard Sizing.

You can check our measurements for our brand + where sizes match up to your country's sizing on our size chart here.

How does one wash a handmade piece which fell from heaven?

As our garments are handmade they do require little more care than the mass produced fast fashion you may also buy. What does this mean? This means a lot of pieces require special care when washing or storing. Please follow all care instructions carefully and reach out to us if you are unsure - think of us as your fairy godmother!